Booking Terms & Conditions

Booking and Payment

All the cottages are booked from either Saturday to Saturday or Friday to Friday during high season. Out of season short breaks (minimum 3 nights) may be booked on other days.

Bookings can be accepted only from persons over 18 years of age and by paying the deposit, the customer acknowledges that he or she agrees to the Terms and Conditions on behalf of the total party intending to occupy the property.

Reservations will be secured only when a deposit of 25% of the cost is received. The balance of payment is due 4 weeks before commencement of the holiday. We reserve the right to cancel the booking if the balance is not paid by the due date. If a booking is made less than 4 weeks before arrival, the full cost is due at the time of booking.

Arrival and Departure Times

To ensure we maintain our high standard of cleanliness, guests are asked not to arrive before 3.00pm on the day of arrival and to leave before 10.00am on the day of departure.

Cancellation

Cancellations must be notified to us by phone and email and the effective date of cancellation is when written notification is received by us. Once received in writing we will confirm the cancellation request and attempt to re-let the property. If we are successful in re-booking the cottage, we will refund you the total amount paid by you for the booking, less a 5% booking fee and less any reduction in price between the customer's booking and the replacement booking if one is made.

Should a booking have to be cancelled (by yourselves or us) due to COVID restrictions, we will offer you the choice of either a full refund, or the opportunity to move the booking to an alternative date (subject to availability). Please note that the refund covers lockdowns and tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with COVID, or are required or choose to quarantine or self-isolate. We strongly recommend that you take out travel insurance to cover these eventualities. If you choose not to do so, then you accept full responsibility for any loss that you may incur due to your cancellation.

There are several insurances that include cover for Covid related cancellations and whilst we are unable to recommend specific insurances, some that we are aware of include Trailfinders, Coverwise, GoCompare and StaycationPlan. Naturally you will need do your own research on suitable insurance based on your personal circumstances and these links are provided simply to give you a start in your research.

If we are not able to obtain a replacement booking, we will apply the following cancellation charge, which will be a percentage of the total cost of the holiday.

Number of days before start of holiday that notification of cancellation is received	The percentage of total booking value payable by the customer
More than 60 days	5% of the booking cost
30 to 59 days	25% of the booking cost
15 to 29 days	75% of the booking cost
3 – 14 days	90% of the booking cost
0 - 2 days	100% of the booking cost

 

Non-Availability of Property

If the accommodation is tendered uninhabitable by fire, flood or any other circumstances beyond our control and we are unable to offer a suitable alternative you will be refunded in full. You will have no claim on us other than the amount already paid to us.

Responsibilities

We reserve the right to terminate your stay if you are found to be causing a nuisance to other guests, or are not treating the cottage with due respect and the proprietors reserve the right to enter the property during your stay should this be necessary. You must leave the cottage in a clean and tidy condition and any damages will have to be paid for in full within seven days of notification. We would appreciate notification of any losses or breakages, to ensure that the cottage is fully equipped for future guests.

There must be no more members in your party than the cottage is designed to accommodate. Any persons other than members of your party must not use the facilities at Nanjeath Farm.

Smoking is not allowed in any building at Nanjeath Farm. If you wish to smoke in the grounds we would ask respectfully that you show consideration towards other guests and do not leave any cigarette butts behind.

In line with the new 2023 Fire Safety Law for Accommodation, naked flames such as Candles and Tea Lights are forbidden, and you must not bring electrical appliances, other than laptops and phone chargers, without explicit written permission. This includes air conditioning units, heaters and electric blankets which could invalidate our insurance. In addition, Fireworks, Chinese Lanterns, fire-pits and portable BBQ’s are not to be used on the premises.

Children and Pets

We do not have facilities here for young children; however, we do welcome those who are well behaved and supervised in The Oxen House and Cider Barn. While you are welcome to explore the grounds of Nanjeath Farm, we require children to be supervised by a responsible adult at all times.

We are sorry, but we do not accept pets.

Liability

Nanjeath Farm and its employees shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

Wi-Fi

Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service

Complaints

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, please contact us immediately to give us the chance to resolve it. We value your custom and your enjoyment here is very important to us.